Nurse Anne is rightly getting heated about the shit we have to put up with from punters and relatives, while having to maintain the restraint of a saint, but she and her nursing colleagues are not alone. There is probably not a single group of NHS front-line workers who do not sometimes have to deal with unreasonable behaviour from the public.
It is not helped by management who do not stand by us, but are all too ready to jump on us when the abusive and the violent complain.
I remember two episodes that illustrate this.
1. A plaster technician witnessed an attack on a nurse, and weighed in, using the blunt end of a large pair of these on the assailant to remove his hands from the nurses throat.
2. A medical colleague who was attacked and successfully defended himself.
In both cases guess who found themselves in the shit. No prizes.